Return Policy
At SOIREE, we strive to ensure you are satisfied with your purchase. If you encounter any issues, we are here to help. Please read our return policy carefully:
Eligible Returns
We accept returns only under the following specific conditions:
- Wrong Size Sent: If the size received does not match your order.
- Damaged Item: If the item you received is physically damaged upon arrival.
- Wrong Product Sent: If you have received an item different from what you ordered.
Return Request Process
To initiate a return, please follow these steps precisely:
- Generate Request: Email us at admin@soireewear.com within 24 hours of delivery. Include:
- Order Number
- Description of the problem
- Photos of the item and the issue
- Approval: After reviewing your request, we will provide a return address via email. Returns without prior approval will not be accepted.
- Shipment: Hand over the item to your nearest courier company.
- Customers are responsible for all return shipment charges.
- Ensure the item is securely packaged; we are not responsible for damage during transit.
Refund Policy
Cash refunds are not available.
Instead, we will issue a Store Gift Card for the value of the returned item. This can be used for any future purchase. If your new order exceeds the gift card amount, you may pay the remaining balance via Cash on Delivery.
Important Notes:
- Late requests (beyond 24 hours of delivery) will not be accepted.
- Items sent back without an approved return request will not be processed.
Contact Us
If you have any questions or need assistance, please contact us at: sioreepk@gmail.com
Thank you for shopping with SOIREE!
