Return Policy
At SOIREE, we strive to ensure you are satisfied with your purchase. If you encounter any issues, we are here to help. Please read our return policy carefully:
Eligible Returns
We accept returns only under the following specific conditions:
- Wrong Size Sent: If the size received does not match your order.
- Damaged Item: If the item you received is physically damaged upon arrival.
- Wrong Product Sent: If you have received an item different from what you ordered.
Return Request Process
To initiate a return, please follow these steps precisely:
- Generate Request: Email us at admin@soireewear.com within 24 hours of delivery. Include:
- Order Number
- Description of the problem
- Photos of the item and the issue
- Approval: After reviewing your request, we will provide a return address via email. Returns without prior approval will not be accepted.
- Shipment: Hand over the item to your nearest courier company.
- Customers are responsible for all return shipment charges.
- Ensure the item is securely packaged; we are not responsible for damage during transit.
Refund Policy
Cash refunds are not available.
Instead, we will issue a Store Gift Card for the value of the returned item. This can be used for any future purchase. If your new order exceeds the gift card amount, you may pay the remaining balance via Cash on Delivery.
Important Notes:
- Late requests (beyond 24 hours of delivery) will not be accepted.
- Items sent back without an approved return request will not be processed.
Contact Us
If you have any questions or need assistance, please contact us at: sioreepk@gmail.com
Thank you for shopping with SOIREE!
Cancelling an order and getting your advance back
Most of our standard pieces are sourced for you after you place the order, which
is why they take 8–10 business days. Here is exactly what happens to any money
you have already paid:
- You cancel before dispatch — email us and we will refund any advance you paid, in full, by bank transfer to an account in your name. We aim to send it within 3–5 working days of confirming the cancellation.
- We cannot source your item — occasionally a piece becomes unavailable after you order. We will tell you as soon as we know, and you choose: a full refund of what you paid, a replacement piece, or a store gift card. The choice is yours, not ours.
- Your order is already dispatched — once the parcel is handed to the courier and tracking is issued, the return process above applies instead of a cancellation.
- ⚡ Flash Delivery items are already in our inventory, so they are usually dispatched quickly. Cancel as soon as possible if you change your mind.
An advance payment is a payment towards your order — it is not a booking fee
and it is not forfeited if we cannot fulfil your order.
Refusing a Cash on Delivery parcel
If you place a Cash on Delivery order and then refuse the parcel at the door, we
are charged for both legs of the delivery. Repeated refusals mean future orders to
that address or account may require payment in advance. We would always rather you
cancelled before dispatch — just message us.
How to reach us about any of this
Email admin@soireewear.com with your
order number. We reply to every message, usually within one working day.
If we cancel your order
We may occasionally need to cancel an order before dispatch — for example if an
item cannot be sourced or a price was listed incorrectly. The full list of reasons is in
our Terms of Service.
If that happens, anything you have already paid is refunded in full, with no
deductions, by bank transfer to an account in your name — normally within 3–5
working days. You may choose a replacement item or a store gift card instead if
you would rather.
